What Our Customers Say About Us
"I love the personal service provided by GRC Direct. I correspond with three GRC staff members on a regular basis, and I feel like I have a close working relationship with all three of them. When I have a question or problem, it is addressed immediately and thoroughly, and with a positive attitude! When my co-workers and I find ourselves in a 'time crunch', they go out of their way to help us get those projects done quickly. We get the sense that the GRC Direct staff genuinely care about us, and want us to end up with the best project results possible."
Marni Duitch
Business Development Administrator
American Association for Marriage and Family Therapy
"Our experience with GRC Direct has been exceptional. Even if you’re not very experienced with direct-mail production, GRC staff will help you navigate the process in a way you can understand. They’ve been extremely flexible in meeting the needs of our growing direct-mail fundraising program—while staying within our budget! And, I know I can always count on their staff to offer me honest, straightforward advice about the best practices in direct-mail marketing. From their customer service to the quality of the finished product, GRC direct does things right."
David J. Allen
Associate Director of Individual Giving
Sojourners/Call to Renewal
"I have worked with Vinay Kumar and staff at GRC Direct for several years on all of the association’s direct mail campaigns and I consistently receive professional, courteous and fast turnaround on all of our mailings. Vinay provides great ideas, suggestions and excellent customer service to his clients. The staff at GRC is a great team of professionals to work with and I look forward to continue working with them on future marketing projects."
Camille Walker
Marketing Manager
American Health Lawyers Association"
GRC is a full-service marketing consultant, going beyond the traditional design, print and mail services. They provide us with marketing ideas and valuable cost-saving strategies. Their level of personalized service demonstrates that we are important to them. These are the unique offerings that keep us coming back to GRC."
Eleanor De Leon
Meetings Director
Licensing Executive Society
“Our experience with GRC Direct has far exceeded our expectations. Vinay Kumar and his team of experts are highly efficient, time and cost conscious and a real pleasure to work with. I highly recommend them for jobs big or small. With their commitment to customer service and quality, we will continue to work with them for years to come.”
Louis Shomette
Senior Director for Membership and Operations
Association for Psychological Science
"I'm a very hands-on client, and the GRC Direct team never hesitates to invest time in keeping me as involved and informed as possible. They help simplify direct mail fundraising by breaking it down step by step, going the extra mile to help me understand the what and why of their approach. Also open to new approaches to projects, they always offer refreshing energy and patience to my print and mail projects. Over the years, Vinay Kumar and his team have become friends who I come back to again and again for my direct mail fundraising needs."
Jen Schil
"The best thing about working with GRC is that they have years of experience providing solutions for non-profits, which are my firm's core market. Working with GRC allows me to skip the typical learning-curve and get things done with efficiency and the highest quality. We go to GRC with challenges: demanding clients, tight deadlines, and complicated mailings. Vinay and his team take the time to listen and work with us to simplify the process and turn what were challenging projects into success stories. In addition, given their years of non-profit experience, they share ideas and provide solutions for us to consider that help to increase response. We couldn't be happier with the quality work GRC consistently provides for our firm."
John Grifferty
Senior Project Manager
Marketing
"I have been working with Vinay Kumar at GRC Direct for several years. Wherever I go, I take Vinay's team with me. They are much more than 'just' a printer and a mail house. They care about me, the performance of my mailings, and the people my organization is helping. I trust Vinay completely to help me manage every aspect of my mailing, even the cost. Today, I simply can not imagine going elsewhere."
Diane Aten
Director of Development
Samaritan Ministry of Greater Washington
"The National Confectioners Association has worked with GRC for years. They are a fantastic resource and partner for us. Their quality work, timely delivery and professionalism are top notch. Everyone at GRC is competent and quick to respond. We wouldn’t think of going elsewhere for our printing needs."
Libby Taylor
V.P. Meetings & Membership
National Confectioners Association
"Having worked as a graphic designer for the past 13 years, I have experienced the range of product quality, dependability and service from printers and their reps. Unfortunately, I’ve had some frustrating and disappointing scenarios. I’m so thrilled to have discovered GRC Direct. The printing quality is always as we expect – no surprises! As far as dependability and service, I can’t say enough good things about Vinay Kumar and his team. Whenever I call, email a question or have a request, I receive an IMMEDIATE response! Additionally, I know that Vinay is forever vigilant about looking for any problems that 'may' arise, and will offer suggestions to avoiding those and better streamline the process. I’m always confident the job will go well. As a cherry on top, it’s a pleasure working with someone who is consistently positive and has a charming, sunny attitude. In this fast-paced world of hectic schedules and challenging deadlines... it’s refreshing!"
Eva Barsin
JEB Design, Inc
"Whenever I have a new project to do, the first person I call is Vinay Kumar, from GRC Direct. He listens carefully, then helps me evaluate my options, shares ideas that I hadn't considered, and ensures that I am satisfied with the plan of action. The end result is a direct mail campaign that exceeds my and my leaders' expectations. My association has used GRC for many years and will continue to do so for years to come. They are knowledgeable, meticulous, and absolutely committed to delivering superior service. In summary: Superior representatives. Unbelievable service. Quality, error-free production. Crystal clear printing. GRC Direct is the only place I use."
Kerry B. Hoggard, CAE, PAHM
Vice President of Membership and Public Interest
American Health Lawyers Association
"I have worked with Vinay Kumar for nearly ten years. I have never worked with anyone who is more concerned with their clients' satisfaction. GRC Direct is responsive, reliable, and proactive in making suggestions to improve results. GRC provides high-quality products at reasonable prices. I look forward to many more years of teamwork on direct marketing projects."
Lori Gardner
Senior Director Membership and Marketing
Association of Community Cancer Centers
"Our organization works under tight deadlines. Vinay and his team at GRC Direct work efficiently and effectively to bring us quality mailings in a timely manner. The customer service and quality of product are unsurpassed. GRC goes out of their way to continually improve the process while saving us time and money. I am truly grateful for GRC’s services for they make my life so much easier."
Christina Desmond
Meetings Coordinator
Licensing Executives Society
"GRC Direct has been an excellent printer and mail house for JEB Design, Inc. We have been working together for over 2 years and are very pleased. Not only is the printing superb but, most importantly, the service is above and beyond all our other vendors."
Joe Barsin
JEB Design
"In my work with Vinay since entering the association field almost 20 years ago, I have always been impressed by the quality of his help. He is well known in forums such as the ASAE listserve, where he is always willing to share his expertise. GRC does the production and mailing for many of our membership acquisition campaigns, and his pricing is always fair, turnaround rapid, and he is great to work with. Sometimes altering the specs of a mailing just a bit can mean a 20 percent lift in your response, and he is always willing to push back a little and to recommend doing what's right to generate the best results. In mailing you can save money, but often you're saving expenses and cutting your revenue at the same time. He's an expert in spending wisely and producing mail packages of high quality that maximize results."
Kevin Whorton
Principal
Whorton Marketing & Research
“I always consider you as someone who is 'saving' me, not selling to me.”
Lauren Rattican
Marketing Operations and Events Associate
TMA Resources
“You’re undoubtedly one of the most thorough printers and mailers I’ve had the pleasure to work with; all those good things I have heard about you for years through the ASAE listserve are all absolutely correct.”
Lisa G. Noon
Vice President/Marketing and Communications
Virginia Association of Realtors
“Nobody even comes close to the customer service you provide. It’s amazing how much we have come to depend on you.”
Kara Garten
Education
American Society of Clinical Oncology
“I entrust all of our direct mail projects to Vinay and his team at GRC Direct. They take care of all the details for us. It’s nice having a guardian angel to look after our mailings.”
Lisa Como Paulus
Business Development Manager
Northwest Federal Credit Union
“We use GRC Direct because we know that you are extremely knowledgeable, detail-oriented and provide excellent customer service. You also give us helpful suggestions on how to improve our marketing pieces or campaigns. When we work with your company, we are more at ease because we know that you are watching over our projects very carefully."
Gwynn Mason
Marketing Manager
American Association of Family and Consumer Sciences
"No one has done a better job of understanding our needs and tailoring services to them then GRC Direct. From the moment we plan a direct mail campaign until the time it is mailed, GRC is involved every step of the way. We depend on their knowledge and expertise, and they come through every time. In addition, GRC's customer service is simply superb."
Beth Benevides
Marketing Manager
Catholic University of America
"Dealing with GRC Direct is the easiest part of my day."
Polly Stamatopoulous
Director of Development
Servicemembers Legal Defense Network
"GRC Direct is great to work with. The quality of the work is excellent; attention to details ensures almost seamless projects, always thinking of ways to save us money and to help us create better materials; you know about every aspect of production, from printing to mailing, list acquisition, how to write a heartfelt, compelling direct mail letter; you and your staff are calm, kind, provide excellent customer service; and you pull off miracles all the time - truly do the impossible - on some of these jobs where we're running way behind schedule. Finally, you do it all under one roof, making my life so easy."
Monica Pratt
Director of Communications
Families Against Mandatory Minimums
“Courteous, teamwork, commitment, always thinking ahead. GRC Direct is the first printer that I have worked with that actually plans in advance and it conscientious of upcoming projects and deadlines. Working with GRC Direct is very easy and comforting, to know that you sincerely care and we are not just another customer."
Christine L. Mercado
Membership Director
Licensing Executives Society
“I never have to worry when I send GRC Direct a job. I know it will be done right and on-time.”
Kim Nolan
Meetings and Expos
National Confectioners Association
“I only do business with GRC Direct. They are honest, cooperative, timely, fair-priced and you couldn’t ask for better service and turnaround times then I get with GRC Direct.”
Sean Smith
Director of Marketing
FDC Reports
“I couldn’t be happier with GRC Direct. We are constantly giving you last minute jobs with looming deadlines that you always meet. The quality of work is exceptional and the customer service we receive is incomparable.”
Dede L. Pitts
CEO
Courage to Change
"My first task after beginning my new job was to switch to GRC Direct. This was definitely the best thing I could have done. Our GRC rep walked me through my first acquisition mailing, a part of my position that I was very unfamiliar with, and she has basically trained me in the direct mail aspect of my job. Everything I have sent to GRC Direct has been completed on time and of superb quality."
Elizabeth F. Brenner
Director of Membership
American Bird Conservancy
"When I joined my current professional society two years ago as Education Director, I worked with several design and production companies on the many flyers, brochures, and binder materials associated with our year long schedule of courses and workshops. It didn't take long before GRC was the only company with which I would work. I can count on Vinay and his staff for on-time, high-quality products, frequent communication about progress, and ever-friendly interaction. Even when the occasional glitch happens, we can talk through the problem, identify the cause, and take steps to solve it -- once and for all. For GRC, customer service is a priority and excellence is understood."
Vicki Hancock, Ph.D.
Education Director
Licensing Executives Society (USA and Canada), Inc.
“For the past twelve years, we’ve relied on the experts at GRC Direct to print and mail our company’s newsletter. What separates them from others is their customer service. To name just a few of their attributes among many - they provide rapid turnaround, offer helpful suggestions to our challenges and alternatives to consider; and provide clever artwork and helpful graphics support. To top it all off, their customer service continues to only grow better and better as they expand their business, which is testimony to the leadership and careful concern about their customers.”
John Nicholson
President
Company Flowers
"GRC Direct helps me squeeze the most bang out of my printing dollars. They suggest better ways to print and manage my marketing efforts. I’ve learned that I can depend on Raj and Vinay at GRC Direct."
Jim Gandorf, CAE
Executive Director
Association for Education and Rehabilitation of the Blind and Visually Impaired
“I love working with GRC Direct. I know that no matter what I need, they will make it happen, and probably save me a few bucks in the process. They’ve been my go-to vendor for over 8 years.”
Elizabeth Weaver Engel, CAE
Vice President, Marketing
Consortium for School Networking (CoSN)
“The first thing that GRC Direct did after becoming our printer was to save us money in mailing our monthly newsletter. One of their staff members even drove to the post office and completed the necessary paperwork. Another staff member came to our office and walked me through reviewing the blueline to ensure that I was satisfied with everything. I was! Since then, the GRC Direct team has pulled off so many miracles when we’ve missed our own internal deadlines. The customer service at GRC is outdone only by their impeccable printing.”
Cam Thomas
Communications Specialist
Registry of Interpreters for the Deaf, Inc.
"As a designer, I work with GRC Direct because they treat each of my projects as "special," no matter the size or complexity. I know that when I send jobs to them, the jobs will be completed accurately, on-time and within budget. They keep me informed of status and call with questions. They work hard for my business and treat me as a friend."
Elsie Smith
Owner/President
Design Solutions Plus
"The GRC Direct team is professional, quick and makes us look good. What more could a customer want from their printer and mail house. I look forward to our continued relationship for many years to come."
Helen Yuen
Manager of Annual Giving
Grameen Foundation
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